JustPark
JustPark Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JustPark has a 1.8 star rating from 11 reviews with most consumers dissatisfied and 82% unfavorable feedback.
Key Takeaways for Future Customers
- Check app reliability before relying on it for parking bookings; many JustPark reviews note failures.
- Expect potential delays obtaining a refund and prepare documentation when disputing billing or cancellations.
- Consider alternative payment or parking options if you need immediate support or subscription changes.
Negative Feedback / Risk Areas
- Frequent app crashes and booking/payment errors causing overcharges and missed sessions.
- Slow or missing refunds with long waits and unclear billing adjustments.
- Poor access to live customer service, complaints about no phone support and unresolved subscription cancellations.
Positive Feedback
Some users find prices cheap and the service fine when booking online in advance, and a few report prompt resolution and full refunds from customer service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JustPark has a 1.8 star rating from 11 reviews with most consumers dissatisfied and 82% unfavorable feedback.
Key Takeaways for Future Customers
- Check app reliability before relying on it for parking bookings; many JustPark reviews note failures.
- Expect potential delays obtaining a refund and prepare documentation when disputing billing or cancellations.
- Consider alternative payment or parking options if you need immediate support or subscription changes.
Negative Feedback / Risk Areas
- Frequent app crashes and booking/payment errors causing overcharges and missed sessions.
- Slow or missing refunds with long waits and unclear billing adjustments.
- Poor access to live customer service, complaints about no phone support and unresolved subscription cancellations.
Positive Feedback
Some users find prices cheap and the service fine when booking online in advance, and a few report prompt resolution and full refunds from customer service.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No help on App or website. Overcharged as App not working and full days parking charged
I parked my car this morning using the JustPark app. When I returned to my car, the app kept buffering when I swiped to stop parking.
I couldn't access anything on it. I cleared my phone and went back into the app, and the screen allowed me to start another parking session. I then got a text message at almost 18:00 (3 hours later!) telling me my parking was about to end.
There is no help on the app or on their website. I am so angry!
Preferred solution: Price reduction
User's recommendation: Don’t use Justpark!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gloucester, Gloucestershire
Excellent Customer Service
I mistakenly initiated a debit in my account for car park spaces. I called the customer service, and they resolved my issue within minutes.
I received a full refund.
I believe they have high integrity with their customers! The service is really reliable, and the application is among the best for finding car park spaces in the United Kingdom.
- Nothing spotted
User's recommendation: I mistakenly initiated a debit in my account for car park spaces. I called the customer service and they resolved my issue within minutes. I received a full refund. I believe they have high integrity with their customers! The service is really reliable and the application is among the best for finding car park spaces in the United Kingdom.
Inverurie, Scotland
Can't access app to pay
Can't speak to anyone to resolve the problem. Unable to pay for parking.
Shocking service. Very unprofessional.
Preferred solution: Access to my account to pay for parking
User's recommendation: Awful customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lewisham, Lewisham
Unable to restore my just park App.
My phone was stolen yesterday, I haven't been able to restore my Just Park app. Please help; I need my.
Preferred solution: I have a just park space, lost my phone now I’m difficulty restoring it.
User's recommendation: A user friendly just App restoration.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Extremely Disappointing Experience with JustPark Application and Customer Support
My experience with JustPark service has been highly disappointing, both in terms of the app's functionality and the quality of customer support. The app is not reliableit does not properly verify parking locations or ensure the information provided by parking space owners is accurate.
I booked a parking spot and followed the directions given in the app, which led me to a location where I parked my car. Later, I received a vague SMS from an unverified number with additional instructions, which I initially overlooked due to the informal nature of the message. Upon checking, I responded to clarify the location and was told via SMS that parking in the spot where I had parked was acceptable, as long as I removed the car before 5:00 PMeven though my booking was valid until 6:00 PM. I returned before 5:00 PM, only to find that I had received a parking ticket.
When I contacted the person who had confirmed the parking location earlier, she abruptly ended the call and subsequently ignored further attempts to reach her. I then contacted JustPark support with all relevant evidence, including the chat where I was assured that the parking location was valid. However, I was told I had parked incorrectly and no support could be offered. I requested a refund and received an automated email promising a response within five business days.
After hearing nothing, I followed up after six days, only to be told that the parking space owner declined the refundand that nothing further could be done.
This has been a frustrating and unacceptable experience. The service lacks accountability, proper verification processes, and responsive support.
- Not reliable application
Preferred solution: Full refund
User's recommendation: Please be cautious when using this service. Important instructions may be sent from an unverified or unknown number, so be sure to monitor all messages closely. Additionally, do not rely solely on the directions provided by the app, as they may not accurately guide you to the correct parking location. You will likely need extra time to locate the actual space and confirm the details, which makes the process inconvenient—especially if you're expecting a straightforward parking experience without the need for ongoing communication and verification.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHave to now enter a phone number to park and won't accept it
Rubbish unacceptable won't answer make life difficult for people trying to get in contact with them. Will complain
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bac Lieu, Bac Lieu
Refund
Space cancelled an hour before booked, found me another one and charged me again, and after 13 days still no refund for the cancelled one. On the phone for 40 minutes this morning and still not sorted.
- Difficulty in resolving issues
Preferred solution: Full refund
User's recommendation: Avoid at all costs
Liskeard, Cornwall
Fed up
Charged £7.30 for a £6.80 car park ticket no explanation as to why this is it should have been£6.90 at the most
Senior managers refuse to compensate
Problems with a booking
Help merging accounts and specific guidance on other questions. Help setting up the account correctly.
User's recommendation: Use the on line help if in doubt
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYour answering machine is blocked and you do not answer my emails
Just Park has debited my credit card in an irregular way and it is impossible to get a person in charge to sort out the problem
Panteg, Wales
Cancellation of subscription
Please cancel my just park subscription as I realized that I will be using public transport in future.
Vehicle registration RV66 AHK
Email address jamin.snow@***.com
Absolutely no problem from the concept.
It's a great idea.
But sometimes one drives towards the parking place and spots public parking which is free and thinks well, I may as well park there.
User's recommendation: If you've got the opportunity and it's somewhere you go regularly then have a look around and see whether it's dodgy parking on the street or you want the security of knowing you've got a definite parking space during a big event such as a rugby match.
Southend-On-Sea, Southend-On-Sea
Ref: 8218****
I want to cancel my long term booking at 3 Lake End Road, Taplow SL6 0QH. PLEASE CANCEL FROM 10TH MARCH.
I have been unable to log into my account to do this.
Please email me.
User's recommendation: I had no explanation as to why I couldn't log in to cancel my booking. So had to pay for extra month.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStill waiting fir a refund one month after a long standing booking was cancelled 2 days before I flew from Heathrow. Emailed loads of times, dealt with 2 different agents still no refund. No phjne num
My original booking was cancelled 5 months after I booked, and only 2 days before my flight. One month later still no refund.
I booked a replacement space, that was cancelled within the hour. Have written probably 10never ever use this companynever use this ckmpany times now, still no refund.
- No pros
Preferred solution: Full refund
User's recommendation: Never used Just Park
Camberwell, England
Looking for Private Hire Driver Position - Own Vehicle Available
Dear ,
I hope this message finds you well. My name is Georgian Diaconescu , and I am writing to express my interest in any available private hire driver positions within your agency.
I currently own my own vehicle and would like to collaborate with your agency as a self-employed driver.
I am a responsible and reliable driver with 2 years of driving experience and I am fully licensed to operate a private hire vehicle. I am based in the Mid Suffolk area and am looking for flexible driving opportunities that allow me to use my own car.
Could you please let me know if there are any available positions for private hire drivers or any relevant opportunities where I could join your network?
I would be happy to provide any additional information or documentation you may require.
Thank you for your time and consideration. I look forward to hearing from you.
Best regards,
Georgian Diaconescu
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Speak to adviser
Hi I have spoke to you guys on the phone and the was a fault with a camera and when I get into the app the car shows that is still there when it's not, can you please help to resolve this. So all this can get clear
Camberwell, England
Parking location didn’t work
I attempted to utilize the location ID, but it didn't work, so I was unable to make the payment. I attempted to contact customer service, but the representative was unable to assist me promptly.
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